VoIP agent

Financial institution providing customer support, billing, payment solutions services for clients across the globe is looking for VoIP agent


- 1+ year VoIP agent experience;

- PBX knowledge (asterisk 1 place other systems also are ok);

- Excel formulas knowledge is a must;

-Ability to learn complex technical information quickly;

-Excellent written and oral communications skills;

-Upper-intermediate English.

Main responsibilities:

-Provide problem resolution via the telephone or chat;

-Escalate problem to technical group;

- ASR/ACD system reports;

- Daily requests regarding the user's issues in PBX, CRM, Zoiper, etc.;

- VOIP financial reports;

- Follow-Up with customer to verify final resolution.

We offer

-Comfortable office near m.st. Contractova pl.;

-Flexible working hours;

-Competitive salary: every six months + 5%;

-Coffee, tea, cookies and yummy in the kitchen;

-24 calendar days of paid vacation;

-Positive company culture.

If you are interested in applying for the position, please send your cv and we will call you back for discussing all the details.

Contact person: Olga

Просьба резюме с указанием вакансии отправлять на эл. адрес: infofortuna@ukr.net

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